Policies & Procedures
Policies & Procedures
Studio W | Salon | Cancellation Policy
As of July 1, 2019, we now require a 24-HOUR notice for the cancellation of any services booked.
We understand life happens, cars break down, family matters, accidents happen, and weather challenges our safety.
We kindly ask that you leave a message {text or voice} with your service provider letting them know that you can not attend your scehduled appointment.
Cancellation/NO SHOW Policy Is As Follows:
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You will receive a text or email letting you know that you missed your appointment.
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You will be charged 50% for the services booked/missed.
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Further appointments will require a credit card upon booking.
Studio W | Salon | Refund Policy
At Studio W | Salon, we have two policies for refunds. Each policy is specific to either a product purchase or services provided.
Product Refund Policy
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product up to 30 days from the date you purchased it.
FINAL SALE ITEMS
- Wigs, Extensions & Integration Toppers, Flat irons, curling irons and blowdryers.
Service Refund Policy
In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed. All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
