Policies & Procedures
As of July 1, 2019, we now require a 24-hour notice for the cancellation of any services booked. We understand life happens, cars break down, family matters, accidents happen, and weather challenges our safety. This policy is for the recurring offender. The ones who continually book an appointment and do not show up, do not call/text/email/leave a message ahead. This policy is also for those that continuously call and cancel hours or moments before their appointment.
First Missed Appointment: You will receive a text/email letting you know that you missed your appointment and we will try our best to rebook you as quickly as possible. At your next scheduled appointment, your credit card form will need to be held on file for your next appointment.
Second Missed Appointment: You will be charged 50% for the services booked.
Third Missed Appointment: We will unfortunately no longer be able to accommodate you and you will be charged 100% for the services booked. This is not an easy policy for us to set in place. We need to value and protect our staff and their time. We have tight availability at times, and we are trying to ensure that everyone has an equal opportunity to see our stylists.
At Studio W | Salon, we have two policies for refunds. Each policy is specific to either a product purchase or services provided.
Product Refund Policy
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product up to 30 days from the date you purchased it.
Service Refund Policy
In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed. All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
“Thank you soooo much Julia! You did a great job!”